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Refund policy

eStore Refund/Return Policy

 General 

Paid orders will be held for a maximum of seven (7) days, once the customer has been notified by email that the order is ready for pick-up. Any order that has not been picked up within this timeframe will be cancelled. The full purchase price will be refunded to the original method of payment, and the item(s) restocked for resale. Once the order leaves the store/warehouse, all sales are final. Non-working electronics/appliances may be returned within thirty (30) days to receive a refund.

 Refunds

 Pick-up Orders

 If you wish to cancel your order prior to pick-up, please email eStore@habitatgv.ca with your order number and cancellation reason. Pick-up order refunds will be issued to the original method of payment within fourteen (14) business days.

 Delivery Orders

 If you wish to cancel your delivery order, please email eStore@habitatgv.ca with your order number and cancellation reason. A refund will be issued to the original method of payment within fourteen (14) business days if the item has not shipped. Once an order is fulfilled and leaves our warehouse a refund cannot be issued.

 Returns

 Pick-Up Orders

 If you are not satisfied with your item, please email eStore@habitatgv.ca with your order number and reason for return within seven (7) days of pick-up. To receive a store credit, you must return the item(s) to one of our six ReStore locations in Greater Vancouver. After seven (7) days, all sales are final, and a credit is not available.

Delivery Orders

 If you are not satisfied with your item, please email eStore@habitatgv.ca with your order number and reason for return within seven (7) days of receiving your order. Customers are responsible for returning the item(s) to one of our six ReStore locations in Greater Vancouver, via 3rd party or in-person. A store credit is available for returned products. Shipping and handling is non-refundable.

 Price Adjustments

 We do not offer price adjustments.

 Product Disclaimer

 Products may not look exactly as shown. Products and specifications are subject to change without notice. Items available for sale in our ReStores are new and/or gently used. We do our best to show any imperfections. There is a possibility through shipping and handling that items will have some scratching and/or wear. Credit or additional discounts are not available for items due to light wear.